Salario: Engagement Manager en España

IT Change & Release Manager - Assisted Channels (Openbank)Country: SpainWHAT YOU WILL BE DOINGIT Change & Release Manager – Assisted Channels (Openbank) We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.We are a flexible and fast adapting team currently working remotely most of the time using all kinds of communication tools – we’ve barely noticed the change!Mission and responsibilities:This is a challenging position ideal for people who are passionate about change, who believe in the importance of modernizing the system and thrive when working at pace. Ensure changes are made efficiently, with minimum risk, ideally, facilitate change and be the Responsible of the change manager model.Define, set up and manage the change management Model to be efficient and cross with all the different areas related to the Assisted Channels.Take responsibility for Change and Release Management processes, ensuring minimal disruption or degradation to service during the lifecycle of the change and is managed appropriately.Be responsible for test management (Strategy & execution).Evaluate change requests, identifying, analyzing and documenting potential risks or issues, and apportion actions accordingly.Maintain full auditability of all changes and releases, utilizing the tools available, i.e. Service Now and Solution Manager.Support the implementation of key projects and monitor progress of plans against success criteria. Plans may include: change management, engagement and communications, and benefits plans, benefits profiles, and training plans.What are we looking for in this position?Minimum 8 years of experience in projects related to IT Change Management using agile methodologies.Bachelor’s Degree in Computer Science, Information Systems, or similar.Must have strong organizational skills and can work collaboratively with a wide range of stakeholders, often at senior level.Proactive, ownership, flexible and responsible.Knowledge of Agile methodologies.What do we offer?Immediate incorporation to a dynamic and agile company with a growth and expansion project.Working in start-up mode with the support of Grupo Santander.Competitive remuneration and attractive benefits package.Possibility of growth within the company and the Group.Collaboration in international projects and possibility of contact with different countries.Excellent work environment, social clubs and frequent events.Would you like to grow with us? Join our team!Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your applicationThe personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. Your data will be kept for the period required to carry out the selection processes that you take part in. Specifically, unless you indicate otherwise, your data will be kept for 18 months following your last application and will be deleted at the end of this period.You may exercise your rights of access, rectification, erasure, portability, restriction of processing and objection at any time by emailing [email protected] further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here. Additional information IdiomasSpanish

Data Project Manager - PageGroup SSC en hibrido.Perfil buscado (Hombre/Mujer)To achieve project objectives through the management of the scoping definition planning execution and closedown of projects within the BI Data program ensuring appropriate control of time cost quality risk and on-going visibility and expectations.For each project assigned establishing managing or executing of the following High-level definition of the projects agreed within the Insights program. High-level definition of the deliverables agreed within the Insights program Robust detailed project schedule and ongoing tracking and reporting as the plan is implemented Relevant governance for the project ensuring stakeholders are updated regularly on progress and can make informed decisions. Delivery activities of resources assigned to the project Controlling of third partiess deliverables within the scope of the project Change management activities including stakeholders engagement communications and training. Solving or mitigating of project issues and risks both directly and where appropriate in a facilitation role Escalating to higher level management when required and communicating issues and risks openly and clearly to all stakeholders. Adherence with all appropriate Data Program project management controls and processes. Regular and accurate reporting Spanish is not required Good opportunity to start a new challenge in a multicultural companyQualifications Prince 2 PMP or PMI accredited preferredITIL MSP desirable but not essentialSkills/Experience Must have Excellent delivery focus and drive Direct experience of Data projects delivery Proven track record in delivering IT Application Infrastructure projects and managing virtual and distributed IT teams (including suppliers and third-party resources) Direct experience of project planning tools Good communication skills to effectively manage relationships with external suppliers internal customers and senior management Direct experience of working in a global team and proven ability to address issues and challenges associated with global working varied timezone and geographical distance 5+ years of project management experience Proficient in English language Takes real ownership of deliveryMandatory Attitudes and Behaviours Proactive Solution and delivery oriented Analytical and strong attention to detail Pragmatic - able to balance competing pressures and influences Good communication style able to influence business decisions Able to work with staff at senior and junior levels and from a range of cultural backgrounds Able to engage enthuse and motivate teams and individualsTo achieve project objectives through the management of the scoping definition planning execution and closedown of projects within the BI Data program ensuring appropriate control of time cost quality risk and on-going visibility and expectations. Private Medical Insurance Pension Plan Life insurance Christmas payment around 170 gross Hybrid work 2 days of home office Employee Assistance Program Prince 2, PMP

Reportando al HRBP de la planta tendrá como Misión la ejecución de las políticas de Recursos Humanos de la compañía, en particular las referidas a las de capacitación y desarrollo de personas en el ámbito del soft Skills, identificación de Talento y desarrollo de este.• Establecerá, junto con el training Coordinator, el plan de desarrollo estratégico para la formación y cualificación de la plantilla con un horizonte temporal de 3 años, tanto para el personal de MOD como para los efectivos de la estructura Indirecta.• En particular establecerá los planes de desarrollo y capacitación para el personal identificado como CTT (Critical Top Talent) and CTR (Critical to Retain) derivados del proceso establecido en la Compañía para la identificación de Talento.• Facilitará los planes de acción derivados de los procesos de medición de Engagement (encuesta de Clima) que forman parte de la política de la compañía.• Contribuirá al robustecimiento de los procesos de Evaluación de Desempeño y Planes de Desarrollo individual (IDP) de acuerdo con el proceso establecido en la compañía y en particular al fortalecimiento y Supervisión de las entrevistas de evaluación por desempeño.• Será miembro de la Comisión de Igualdad de la planta.• Llevará a cabo, junto con el HRBP, la exploración de todas las innovaciones tecnológicas que se produzcan y que sean aplicables al ámbito de la función de Recursos Humanos, y en particular las referidas a los procesos de transformación digital.A estos efectos mantendrá un estrecho contacto con el área de Tecnología y Transformación Digital.• Contribuirá al soporte de los procesos de índole administrativa derivados de sus responsabilidades en el desarrollo y capacitación de Talento en la planta, así como de cualesquiera otros que en su caso le sean encomendados en el ámbito del Departamento de Recursos Humanos.• Facilitará procesos de Team Building, Coaching y cualesquiera otras herramientas que contribuyan al desarrollo de los equipos y del personal estratégico de la empresa en Navarra, • Mantendrá, junto con el Training Coordinator, un estrecho contacto con el área de ZLC con el ánimo de establecer los procesos de capacitación y captura de valor que sean necesarios con el objetivo de facilitar el desarrollo del personal, tanto directo como indirecto en el ámbito los diferentes Departamentos de la planta.

About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide. The role of the Sr Marketing Manager - Eastern Europe and MENA will be instrumental in expanding our footprint for Dexcom in Eastern Europe and MENA. Working in collaboration with the Sr Director International Business Operations, the Marketing Lead will define the go to market product and marketing strategies needed to accelerate our ambitious growth targets for the region. Leading a team, this role with take charge of devising and executing marketing strategies to enable product expansion across the region, supporting distributor partners to execute effectively through their own channels along with the development and deployment of marketing campaigns to effectively engage across all customer groups (HCP, patient & payor) This role requires a deep understanding of the CGM category along with experience in developing marketing strategies and campaigns to drive adoption and usage of our product lines across multiple countries and regions. The ideal candidate will be a results-driven and collaborative professional with extensive experience in healthcare marketing in an international setting, specifically in developing successful product launch strategies and campaigns. They should be experienced in supporting distributors & business partners across multiple markets and regions to plan and activate marketing plans and should possess a deep understanding of the diabetes market and CGM technology. Excellent internal and external communication skills are vital to success in this role. Responsibilities: Design and implement go-to-market marketing strategies to support product launch and regional growth strategy Contribute towards Dexcom’s overall strategic direction as part of the Eastern Europe / Mena cluster leadership team Lead creation & presentation of business case development to support regional growth opportunities in partnership with cluster lead Set the campaign strategy for the cluster, aligning it with the product strategy provided by the brand leads, to maximize brand awareness and recommendation amongst HCPs and patients Establish KPIs for all programs, create results forecasts, and track performance to ensure marketing plans are delivering expected business outcomes Build, lead, motivate and mentor the team to deliver excellence & consistency in activation across the region Support distributor and partner needs including brand training and best in class tactical tools for engagement with customers in face to face and remote/digital settings. Provide strong project management/leadership on key communications activities and initiatives, ensuring they are completed on time with a high level of quality, in accordance with Compliance, Legal and Regulatory requirements. Work closely with Professional Education & KOL management teams to collaborate on KOL strategy across the Eastern Europe / MENA region Ensure content compliance across the region with relevant regulations and guidelines, maintaining a focus on accuracy and credibility while aligning with the brand's overall product strategy. Stay informed about industry trends, competitor activities, and emerging best practices in the region & leverage learnings through the regional marketing strategy Experience & Qualifications: Bachelor's degree in Marketing, Communications, Life Sciences, or a related field. 15+ years of progressive experience in healthcare marketing Demonstrable record of leadership in marketing including business plan development, product launches, defining and controlling of marketing budgets In-depth understanding of the diabetes market and the specific needs and preferences of healthcare professionals. Experience of managing distributor partners & leading marketing efforts across multiple countries and regions Strong knowledge of CGM technology and its application in diabetes management. Excellent written and verbal communication skills, with the ability to craft engaging and informative presentations and content. Data-driven mindset, leveraging insights to inform decision-making and optimize marketing strategies. Familiarity with healthcare regulations and guidelines related to promotional activities. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.Sobre la empresa:7 DexCom (UK) Limited

Johnson & Johnson is recruiting for a Manager, LXD Client Services located in Tampa, FL.   This onsite role is eligible to participate in J&J Flex hybrid model of working at least 3 days in the office each week, and up to 2 days remote.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 135 years.We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.With $94. Billion in sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets.There are more than 260 Johnson & Johnson operating companies employing over people and with products touching the lives of over a billion people every day, throughout the world.If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal opportunity employer.The Manager, LXD Client Services  will be a strategic partner/customer relationship manager that will align with J&J Business Partners to share Learning Design & Development (LDD) service capabilities, document related business needs, provide, track, and manage signed Learning Service Agreements, and provide necessary documentation to Finance for cross-charge, and develop and manage a forecast yearly calendar.They will also manage a roadmap timeline documenting when services will start for new businesses, including pricing agreements and alignment on start dates aligned to when associated staff will be hired & trained.They will provide a quarterly report to each business partner outlining the projects that are completed, in progress, and not started during a 12-month period, along with additional metrics and clarifications to ensure the business partner has a high-level overview understanding of the services being provided and what is upcoming.They will support their LXD team members through establishing and implementing targeted learning strategies, utilizing Agile to provide “iteration” project management on team projects to design and develop LDS products, performing “people manager” activities in managing the LXD Team members, and ensuring the application of adult learning theories in the design and development of learning content.Major Duties & Responsibilities.·        Superior Client relationship management skills  – Create and maintain a client partnership.Function as a single point of contact and provide consistent support across aligned business partners for the intake of learning projects into GSC LDD.o   Perform initial consultation conversations, provide an overview of LDD services to new clients, conduct Pre-discovery where applicable, during intake,  and align with business partners and GSC LDD stakeholders to ensure project requests get approved through the right channels and prioritized against the current approved project list before being added to the demand plan.Attend demand planning calls with various business partner(s)/groups as applicable.o   Ensure proper documentation is provided at intake, e.., Discovery Document (needs analysis/requirements), and that the level of readiness is high prior to intake.They will consult and train business partner requestors as needed to ensure successful intake and start of projects.The Manager, LXD Client Services will align with the GEO on support for Continuous Improvement opportunities identified within scope.·        Strategic Learning Consulting skills  – Advise, intervene, influence, and bring professional or technical learning expertise to support client business goals and objectives.·        Program and Project Management skills  – Partner with client to document demand plan to include all pipeline and active projects.completed/in-progress/not started for a rolling 12-month period.Execute SCRUM Master activities, including.o   managing LXD teams in the effective use of SCRUM events o   resolving conflicts with a continual focus on the SCRUM values o   identifying and removing impediments slowing down LDD o   assessing squad Agile maturity and coaching teams toward constant self-evaluation and improvement o   employing modern project planning and collaboration tools.·        People Leadership skills –  Manage a team of Sr.Specialist LXDs  , including overseeing project work, assigning tasks, scheduling/leading project meetings, managing team workloads, clarifying communication priorities, managing J&J’s “5 Conversations”, and developing, coaching, and engaging direct reports to build a high-performance team.·        Instructional Design  - Utilize learning design and development education, skillset, and experience to support the LXD team members in designing learner-focused instructional materials such as micro-learning modules, curricula, job aids, eLearning, PowerPoint decks, simulations, videos, assessments, and blended learning solutions to support digital on-demand, live face to face and virtual facilitator-led training.Gen AI  – Foster a collaborative environment where the LXD team can share ideas, insights, and challenges related to Gen AI.Ensure the LXD team has access to the necessary resources and tools to leverage Gen AI effectively.Support the LXD team in utilizing Gen AI to optimize efficient processes.·        Perform Scrum Master activities.o   Managing LXD teams in the effective use of Scrum events:  daily scrum, backlog review, sprint planning, sprint demo and retrospective.o   Resolving conflicts with a continual focus on the Scrum values of openness, honesty, commitment, courage, and respect.o   Identifying and removing impediments slowing down LDD, as well as shielding the team from external interruptions and distractions.o   Assessing squad Agile maturity and coaching teams toward constant self-evaluation and improvement at a sustainable pace.o   Utilizing excellent communication and collaboration skills to work with product stakeholders to manage backlog and plan deliverables that provide business value.o   Employing modern project planning and collaboration tools.o   Managing the project financials.Qualifications A minimum of a bachelor’s degree is required.A master’s degree is preferred.A minimum of 5 years of experience in corporate learning design & development and corporate learning strategy OR a minimum of 3 years of experience with an advanced degree.Experience analyzing business requirements, conducting training needs analysis, formulating training solutions, and measuring training effectiveness.Understanding and practical application of adult learning principles, ADDIE Model, Kirkpatrick evaluation model, learning delivery methods, competency models, curriculum design, and LMS is required.Experience as a people leader is preferred.Experience in Shared Services company is preferred.Demonstrates enterprise mindset and operates as a global leader, with understanding and appreciation for regional differences required.Excellent relationship management, listening skills, and demonstrated track record building strong stakeholder engagement and influencing skills are required.Effective communication skills with employees and stakeholders at all levels of the organization.Understanding and application of basic project management tools and practices to lead a training project and/or connect training support to a business project plan are required.Inclusive, flexible, and adaptive working across time zones with remote colleagues and stakeholders, is required.Approximately % domestic and international travel is required.The anticipated base pay range for this position is $.The Company maintains highly competitive, performance-based compensation programs.  Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.  The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year.  Bonuses are awarded at the Company’s discretion on an individual basis.  Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans.For additional general information on company benefits, please go to.-   https://www.areers.nj.om/employee-benefits For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit  www.areers.nj.om.  Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Description Microsoft ISVSuccess Development Specialist (SDS) Job Description Individual contributor role, responsible for onboarding, activating, nurturing and growing a selected list of ISVs by providing concierge services linked to ISV Market Place Application Publication.Job Description - Provide concierge support for pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program. - Be the first contact point, deliver a strong first impression and set the foundation for long term partner relationship. - Define reason for call talk track - designed for consistent repeatable execution. - Product/Offering focus - focuses on offering specific to target audience. - Execute on structured multi-channel (call, email, social) outreach cadence. - Obsess over Microsoft''s customers and prospects to deliver a world-class customer engagement experience. - Position competitive offerings and solutions in the context of customer needs and experiences. - Collect feedback from customers and articulate it back to the business: "Voice of Partner". - Meet and exceed targets for: - ISV Onboarding: per month 800 ISVs in "Approved" and 800 ISVs in "Onboarded" status. - ISV Activation: 70% of engaged ISVs are consuming at least 1 benefit, 60% of engaged ISVs are consuming at least 3 or more benefits - ISV Nurturing & Monthly Engagement: 70% of post-kickoff call applicants engaged monthly, # of ISVs in Publish & Grow stages, # of activities completed (with 48 business hours SLA of assignment) - ISV Marketplace Publications: 40% of approved applicants published application to commercial marketplace; 15% of applications published are transactableRequirementsSkills Needed - Bachelor''s Degree in Business Management, IT, Marketing or related field - Minimum requirements: 2 years (+) sales and marketing experience, 1 year (+) account management experience, 1 years (+) IT industry experience - Sales skills - Familiar with modern selling techniques, consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps - Business Operations - Ability to accurately document call outcomes and notes - Industry knowledge - basic understanding of target industry, ability to deliver provided messaging on solutions - Fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM system is required - Baseline understanding and passion for cloud technologies and changing the world - Strong written and verbal communication skills and use of professional business languageLanguage skills English: Advanced (verbal and written) French: Native or Bilingual (verbal and written) We offer - Full time (39 hours/week) - Long term contract - Schedule: Monday to Thursday from 09:00 - 17:30, Friday 09:00 - 16:30 - Salary: 21,000 euros gross/year + up to 4,000 euros gross/year in bonus. - Ongoing training - Start date: Immediate - Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)****The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation*** *The period of holiday entitlement is fixed by mutual agreement between the company and the employee. RRQ23-003504-1-FRANCE

DESCRIPTIONAs an Enterprise Account Manager, you are driving digital transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key cloud technology provider across the strategic accounts you manage, promoting the entire AWS products and services portfolio to Enterprise Customers. On a daily basis you empower your customers to solve challenges while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life BalanceOur team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Key job responsibilities • Promote AWS services in a defined territory or industry vertical. • Propose and execute against a comprehensive account/territory plan. • Create & articulate compelling value propositions around AWS services. • Facilitate customer adoption. • Maintain a robust projects pipeline. • Work with partners to extend reach & promote adoption. • Contribute to positive customer experience. Expect moderate travel.We are open to hiring candidates to work out of one of the following locations:Barcelona, B, ESP | Madrid, M, ESPBASIC QUALIFICATIONS - Experience as a quota carrying technology field sales individual, or business development professional - Experience coordinating multiple members of the sales team dedicated to a particular account, such as Inside Sales, Solution Architects, Technical Account Managers etc. - Experience increasing technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and other lines of business - Demonstrated success in identifying, developing, negotiating, and closing large-scale technology projects to Enterprise Customers- Fluent in Spanish and English- Role location: Madrid or Barcelona PREFERRED QUALIFICATIONS - A technical or educational background in engineering, computer science - Experience selling cloud solutions - Cross functional selling experience (Architect, Sales Engineer, Professional Services, Partner, and ISV) Please, make sure to submit an English version of your CV when applying to this position.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Fluent English is mandatory|Proven experience in Customer engagement and interactionThe client is a multinational company in the healthcare industry.In this new role, the candidate will be driving the definition of the customer profiles, setting up the community platform, and engaging users to ensure motivation and commitment. In collaboration and alignment with the global stakeholders (Product Managers, Marketing Team, Commercial Teams and more), the candidate guides activities aligned with business priorities and projects. Content creation, moderation, and fostering interaction between brand and users are crucial aspects, with a focus on positive user experiences. The position requires strong analytical and digital skills for collecting and analysing customer feedback, including creation of reports and actionable insights, as well as managing documentation and ensuring compliance. In this role, your primary responsibilities include but are not limited to: Define Customer Profile and Recruitment:* Utilize existing CRM systems to identify and define customer profiles in collaboration with the stakeholders. * Elaborate and implement strategies to recruit and onboard customers into the community. * Recruit and maintain a stable community base in the key countries identified.Community Platform Setup:* Define and align the scope of the community in terms of geographical scope, number of customers and intake process.* Establish and configure the community platform where interactions and discussions will take place. * Collaborate with IT and other relevant teams to ensure a user-friendly and visually appealing platform.* Define and align with key stakeholders the KPIs to assess the project's success and define the next steps. Customer Engagement:* Implement engagement strategies to maintain motivation and participation within the community. * Monitor community activities, respond to users' queries , and foster positive interactions. Collaboration with Business Units:* Connect with business units and commercial teams to understand priorities and ongoing projects.* Consult with commercial and product management teams to guide them in identifying the activities aligned with business objectives and priorities. Content Creation and Surveys: * Design and launch surveys, tests, and other interactive content for the community.* Generate discussions, threads, and other engaging content to solicit feedback from community members. * Moderation and Commitment:* Moderate discussions, answer questions and ensure a high level of commitment from community members. Brand Interaction:* Ensure a positive interaction between users and the brand.* Implement strategies to enhance the brand image within the community. * Analysis and Reporting:* Analyse data collected from community through surveys and other customer interactions, and create reports. * Analyse community activities and report insights to the business.* Provide regular updates on the performance of community initiatives and recommend improvements to the key stakeholders. Documentation and Compliance:* Manage necessary documentation and ensure compliance with relevant regulations within the community.* Bachelor's or master's degree in marketing, communication, business administration or an equivalent combination of education and work-related experience. * Proven experience in community management, CRM, or related roles.* Excellent communication and interpersonal skills. * Familiarity with community platforms and social media.* Analytical mindset with the ability to derive insights from data.* Experienced with state-of-the-art digital surveying tools.* Fluent to bilingual English level required

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionWe seek a Manager for our Services (Customer Outcomes) organization in EMEA South, focused on all aspects of leading an expert team of resources (Business and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow ITx (ITSM, ITAM, ITOM, ITBM, GRC, DevOps, SecOps) products and processes. What you get to do in this role: Provides business and/or technical leadership with our Consultants, Customers, and Partners. Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products for our customers and with our partner ecosystem. Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed Partner with internal teams to support training, enablement, product management, and best practices organizations. Promote continuous improvement practices for delivery/engagement materials Manage and prioritize multiple and complex initiatives successfully Key Performance Measurements may include but are not limited to: Talent recruitment and development Drive productivity and utilization of your own work and your teams Help to maintain and improve customer satisfaction (CSAT) scores Drive ServiceNow product consumption and/or adoption Partially customer-facing role with some travel within EMEA QualificationsTo be successful in this role, the ideal candidate should have: Experience in managing or leading professional services teams (team/project management or comparable) Significant consulting experience for complex, global organizations Technical delivery and architectural experience with ServiceNow Tx workflowsFamiliarity with resource management Excellent interpersonal skills, customer-centric attitude and experience working with diverse team Strong organizational and time management skills. Experience monitoring and summarizing business and financial metrics Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution Excellent communication and presentation skills A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction Experience in leading and mentoring a team of eight or more employees Experience with people development, including coaching and mentoring for business and technical roles. Fluency in Spanish (and/or French) and EnglishAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export l

Customer Engagement Manager with DutchDescription -Job SummaryThis role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.ResponsibilitiesAssists in developing and implementing customer engagement plans aligned with the organization's goals and objectives.Responds to customer inquiries, feedback, and complaints promptly and keeps clients informed of the organizations offerings and ongoing promotions.Utilizes CRM software to track customer interactions, update profiles, and manage leads or opportunities.Identifies opportunities to cross-sell or upsell additional products or services to existing customers.Gathers and analyzes customer feedback to identify areas for improvement and collaborates with internal teams to implement changes based on customer input.Communicates order and delivery status to customers and channel partners in a clear and timely manner.Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.Undergoes training and development to gain a better understanding of customer engagement processes and best practices.Ensures that customer engagement practices comply with relevant regulations, including data privacy laws.Education Experience RecommendedFour-year Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline.Up to 2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.Preferred CertificationsCertified Sales Operations Professional (CSOP)Cross-Org Skills - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer CentricityImpact Scope - Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.Complexity - Learns to apply basic theories and concepts to work tasks.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.What we offer:Opportunity to work in an international organization with colleagues coming from all over the world. Diverse, continued internal growth and career opportunities. Including HPs own learning platform and LinkedIn Learning. An attractive benefits package: Health Life insurance Lunch at reduced prices at our canteen/ ticket restaurant vouchers HP product discount Work life balance / flexible working hours.Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.Printing Happy hour from photographs to large posters. And Hands-on workshops to print with the latest technology from wall covers to 3D printed models.Dedicated lactation room Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. Job -Sales OperationsSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be