Salario: Technical Support Engineer en España

Are you tech savvy and interested in the banking sector? Then this job in Barcelona might just be your Spanish cup of tea!Your responsibilities and impact as a Technical Support will be:Handling first line inbound technical support requests by phone & email (B2B)Assist new customers with their account activation, transaction status queries and financial requestsExplaining the steps to customers and answering any questionsGuide customers for correct website and help with self-service useEmphasis on maintaining a strong customer relationshipFollowing and maintaining security procedures around sensitive data and be strict in giving correct information.Skills, experience and interest you need to succeed in this role:Dutch native (preferably Flemish) & English fluentCommitted and dedicatedHaving interest in technology and analyticsPositive attitude towards changesTeam player with strong listening skillsService minded person with the ability to handle conflicts in a constructive mannerBeing a strong communicatorNo previous experience neededHaving a valid Spanish work permit or a citizenship that allows you to work in an EU countryWhat's in it for you?Type of contract: IndefinidoWorking hours: 39h/week, Mon-Sun 09:00 - 21:00 (shifts)2 weekends off a monthSalary: 1305 + performance bonus of potentially 200 per monthTraining: 2 weeks followed by a practical period (Training and familiarization together will take 4 months)Equipment providedHybrid system after a few months in the companySpanish lessonsMeal allowances possibleConstant trainingInternational environmentSupport from the company regarding NIE and SSNYour Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Your responsibilities and impact as a Technical Support will be:Handling first line inbound technical support requests by phone & email (B2B)Assist new customers with their account activation, transaction status queries and financial requestsExplaining the steps to customers and answering any questionsGuide customers for correct website and help with self-service useEmphasis on maintaining a strong customer relationshipFollowing and maintaining security procedures around sensitive data and be strict in giving correct information.Skills, experience and interest you need to succeed in this role:Dutch native, French & English fluentCommitted and dedicatedHaving interest in technology and analyticsPositive attitude towards changesTeam player with strong listening skillsService minded person with the ability to handle conflicts in a constructive mannerBeing a strong communicatorNo previous experience neededHaving a valid Spanish work permit or a citizenship that allows you to work in an EU countryWhat's in it for you?Type of contract: IndefinidoWorking hours: 39h/week, Mon-Sun 09:00 - 21:00 (shifts)2 weekends off a monthSalary: 1305 + performance bonus of potentially 200 per monthTraining: 2 weeks followed by a practical period (Training and familiarization together will take 4 months)Equipment providedHybrid system after a few months in the companySpanish lessonsMeal allowances possibleConstant trainingInternational environmentSupport from the company regarding NIE and SSNYour Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Your responsibilities and impact as a Technical Support will be:Handling first line inbound technical support requests by phone & email (B2B)Assist new customers with their account activation, transaction status queries and financial requestsExplaining the steps to customers and answering any questionsGuide customers for correct website and help with self-service useEmphasis on maintaining a strong customer relationshipFollowing and maintaining security procedures around sensitive data and be strict in giving correct information.Skills, qualifications and interest you need to succeed in this role:Dutch native (preferably Flemish) & English fluentCommitted and dedicatedHaving interest in technology and analyticsPositive attitude towards changesTeam player with strong listening skillsService minded person with the ability to handle conflicts in a constructive mannerBeing a strong communicatorNo previous experience neededHaving a valid Spanish work permit or a citizenship that allows you to work in an EU countryWhat's in it for you?Type of contract: IndefinidoWorking hours: 39h/week, Mon-Sun 09:00 - 21:00 (shifts)2 weekends off a monthSalary: 1305 + performance bonus of potentially 200 per monthTraining: 2 weeks followed by a practical period (Training and familiarization together will take 4 months)Equipment providedHybrid system after a few months in the companySpanish lessonsMeal allowances possibleConstant trainingInternational environmentSupport from the company regarding NIE and SSNYour Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in Medical Support? Would you like to join a globally thriving BPO company?Good, then this might be your entry ticket!Your responsibilities and impact as Medical Technical Support will be: Take care of inquiries and technical issues from patients and provide support via e-mail and phone calls Maintain and update the patients accounts Observation of ongoing procedures to guarantee the compliance of set standards Report and analyze patient and device information, dispatch replacement products and samples and catch up with patients according to departmental standards Dealing with sensible data Ensure high quality service and clients satisfaction

For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey. What you will do The Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide. The employee shall bring a good problem-solving attitude / logical bias to the position and have a strong customer focus. This is an international position: It requires to travel internationally approximately half of the time. How you will do it Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service. Provide technical support of the entire range of Sensormatic products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians). Development of new solutions and testing. Preparation of manuals and product guides. Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others). Resolution and attention to incidents and breakdowns (Level 2) Assist field technicians in the installation and maintenance of installed technologies, according to business strategies. Analysis of new product launch, validation, implementation, and training of teams in product deployments. Participate in the development of new projects. Implementation of complex solutions for the end customer. Visit to customer facilities during the installation and commissioning phase of the different installed technologies. On-site customer training. Communication with HQ and factories for the resolution of technical product incidents. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution. Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling. What we look for Technical education, for example vocational upper secondary qualification in electronics, Information technology & communications, electrical engineering or automation technology. Previous technical experience in Electronics Security Systems especially EAS and RFID Technology. This is an international position: It requires to travel internationally approximately half of the time. English, Good Level SKILLS: Logical problem-solver Hands-on approach Strong communication to present and explain complex technical issues. Excellent troubleshooting and problem-solving skills. What we offer Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we. Who we are At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions. For more information, visit www.johnsoncontrols.com

For our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey. What you will do The Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide. The employee shall bring a good problem-solving attitude / logical bias to the position and have a strong customer focus. This is an international position: It requires to travel internationally approximately half of the time. How you will do it Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service. Provide technical support of the entire range of Sensormatic products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians). Development of new solutions and testing. Preparation of manuals and product guides. Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others). Resolution and attention to incidents and breakdowns (Level 2) Assist field technicians in the installation and maintenance of installed technologies, according to business strategies. Analysis of new product launch, validation, implementation, and training of teams in product deployments. Participate in the development of new projects. Implementation of complex solutions for the end customer. Visit to customer facilities during the installation and commissioning phase of the different installed technologies. On-site customer training. Communication with HQ and factories for the resolution of technical product incidents. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution. Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling. What we look for Technical education, for example vocational upper secondary qualification in electronics, Information technology & communications, electrical engineering or automation technology. Previous technical experience in Electronics Security Systems especially EAS and RFID Technology. This is an international position: It requires to travel internationally approximately half of the time. English, Good Level SKILLS: Logical problem-solver Hands-on approach Strong communication to present and explain complex technical issues. Excellent troubleshooting and problem-solving skills. What we offer Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we. Who we are At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions. For more information, visit www.johnsoncontrols.com

Description: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for a Dutch-speaking Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this roleAs a Technical Support Advisor on our team, you will:Support some of the clients' products/services including wifi, laptops and wearables through email, phone and chat channelsMaintain client relationships through product support and troubleshootingRespond to incoming calls, email and from end usersManage effectively all incoming incidents in a customer service environment and through a ticketing toolGather information from customers and advise on Google policies. Concentrix is a great match if you:Have a proficient or bilingual level of Dutch, and advanced level of EnglishHave familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online AppsHave proficient PC skillsAre a team player and a quick learnerHave excellent communication skills (ability to communicate technical issues in non-technical terms) It will be a plus if you have:Six months or more experience in front-line technical customer service roleAssociate degree preferred or equivalent job experience preferredFamiliarity with ticketing systems is preferred but not necessary If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week contract: rotative, Monday to Friday 09:00 to 18:00 or 11:00 to 20:00, Saturday and Sunday 10:00 to 18:00Salary 21 000 euros gross/year + up to 1800 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes Reimagine the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002639-1-NETHERLANDS

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT and software? Good, then this might be your entry ticket!Your responsibilities and impact as Customer Service Agent will be:Handling inbound calls and emails regarding the software programsUnderstand problems of clients and help them out in the best way possibleExplaining the steps to customers and answering any questionsPro-active approach towards problems posed by clientsCommunication between different departments Skills, qualifications and interests you need to succeed in this role:Native speaker in Dutch with high level of French & English OR Native speaker in French with high level of Dutch & EnglishTech savvy or interested in IT & Software, experience is a plusPositive attitude towards changesTeam player with strong listening skillsService minded person with the ability to handle conflicts/problems in a constructive mannerPreferably already in Spain with necessary documents (NIE/SSN)Whats in it for you?Indefinido contract after 3 months of probationWorking hours: Mon-Fri in fixed shifts (8:15-17:15 / 09:00-18:00 / 10:30-19:30)Every 5 weeks work on Saturday autonomouslyPossibility to work from home 2 days/weekTraining of 10-14 days (in the office)Competitive salary + health insuranceEquipment providedInternational company in a growing marketTeam activities such as bbq's What should you expect from living in Barcelona?The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunitiesYour Future Company:This Belgian IT company has been an important player on the IT market for the past 35 years. Their focus lies on fully investing in research and development while providing their clients a full service package. With offices already in Belgium, France, Spain & Argentina, they are increasing their international approach focused on software implementation.Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or send us your CV to be considered for other projects or future opportunities.

Description: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for a German-speaking Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this roleAs a Technical Support Advisor on our team, you will:Support some of the clients' products/services including wifi, laptops and wearables through email, phone and chat channelsMaintain client relationships through product support and troubleshootingRespond to incoming calls, email and from end usersManage effectively all incoming incidents in a customer service environment and through a ticketing toolGather information from customers and advise on Google policies. Concentrix + Webhelp is a great match if you:Have a proficient or bilingual level of German, and advanced level of EnglishHave familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online AppsHave proficient PC skillsAre a team player and a quick learnerHave excellent communication skills (ability to communicate technical issues in non-technical terms) It will be a plus if you have:Six months or more experience in front-line technical customer service roleAssociate degree preferred or equivalent job experience preferredFamiliarity with ticketing systems is preferred but not necessaryIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week contract: rotative, Monday to Friday 09:00 to 18:00 or 12:00 to 21:00, Saturday 9:00 to 18:00 and Sunday 10:00 to 18:00Salary 19 884 euros gross/year + up to 1800 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes Reimagine the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002638-1-GERMANY

For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey. What you will do The Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide. The employee shall bring a good problem-solving attitude / logical bias to the position and have a strong customer focus. This is an international position: It requires to travel internationally approximately half of the time. How you will do it Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service. Provide technical support of the entire range of Sensormatic products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians). Development of new solutions and testing. Preparation of manuals and product guides. Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others). Resolution and attention to incidents and breakdowns (Level 2) Assist field technicians in the installation and maintenance of installed technologies, according to business strategies. Analysis of new product launch, validation, implementation, and training of teams in product deployments. Participate in the development of new projects. Implementation of complex solutions for the end customer. Visit to customer facilities during the installation and commissioning phase of the different installed technologies. On-site customer training. Communication with HQ and factories for the resolution of technical product incidents. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution. Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling. What we look for Technical education, for example vocational upper secondary qualification in electronics, Information technology & communications, electrical engineering or automation technology. Previous technical experience in Electronics Security Systems especially EAS and RFID Technology. This is an international position: It requires to travel internationally approximately half of the time. English, Good Level SKILLS: Logical problem-solver Hands-on approach Strong communication to present and explain complex technical issues. Excellent troubleshooting and problem-solving skills. What we offer Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we Who we are At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions. For more information, visit www.johnsoncontrols.com