Salario: Delivery Manager en Madrid

Our goal is to strengthen the brand in Spain. We are looking for you to work as Service Delivery Manager!Skills:A minimum of ten years of experience assessing and planning IT capabilities and transforming large technology programs.Bachelor's degree in information management, data analytics, computer science, or a similar field.Proficiency in SAP Modules (FI /MM / SD) is must.Monitors and manages all facets of the ITSM.Collaborate with client business, IT and HCL AMS teams on support operations.Ensure the AMS operations meet client objectives and client satisfaction is achieved and exceeded;Facilitate Service delivery status meetings with key stakeholders on a regular basis;Engages internal and external stakeholders for ongoing maintenance and ensure Service Level Agreements are met;Experience in service management, service delivery, and/or process management;Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems;Pro-active self-starter with high level of initiative; strong sense of ownership and urgencyWork Products MS Excel; MS Word; MS PPT ; Service Now; SAP.Other requirements:Work from client location as needed, few days a week at least (100% remote not possible).English and Spanish language proficiency is MUST.Past experience in working with Offshore (India) based teams would be added advantage.About HCLTech:We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.Why Us?We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.We offer freedom and flexibility on the job, empowering our employees to make decisions.We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.We offer the opportunity to work with colleagues across the globe.We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.If you have a valid disability certificate, Certificate of Disability in Force, please contact us.Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

¿CUÁL SERÁ TU MISIÓN? Formarás parte de un CLIENTE FINAL especializado en sector seguros y liderarás el equipo de IT de Delivery para una de las áreas, proponiendo soluciones técnicas a los nuevos retos de negocio, estableciendo nuevos modelos de servicio, mejorando los procesos y asegurando el delivery y la calidad de servicio del área. ¿CÓMO SERÁ TU DÍA A DÍA? Gestionarás al equipo de desarrollo de una de las áreas. Definirás las soluciones técnicas según las peticiones de negocio. Gestionarás el ciclo de vida de los proyectos (toma de requerimientos, definición de alcance, planificación y fechas, delivery en plazos, pruebas, comunicación con negocio, etc.). Liderarás técnicamente las iniciativas de transformación del área. Estarás en contacto con los proveedores, elaborando RFP/RFI, gestionando los entregables y presupuestos. Apoyarás al resto de equipos buscando soluciones estructurales y mejorando los procesos. Serás responsable de asegurar los SLA del servicio. ¿QUÉ TE HARÁ TRIUNFAR EN ESTA POSICIÓN? Experiencia (5+ años) como responsable de equipos de desarrollo, departamento/área o similar. Background tecnológico, experiencia en arquitectura IT y diseño de soluciones, capaz de transformar requisitos y necesidades de negocio en soluciones tecnológicas. Experiencia gestionando proveedores de servicios, control presupuestario y plazos. Experiencia en la gestión de proyectos y en la gestión de equipos multidisciplinares. Experiencia lanzando proyectos a partir de Iniciativas de negocio, en un modelo colaborativo y activando los recursos necesarios dentro de la organización. Experiencia en aplicación de metodologías Agiles. Conocimientos técnicos en Oracle. Se valorará experiencia en Arquitectura .NET, microservicios, Cloud, DevOps, CI/CD y bases de datos. IMPRESCINDIBLE INGLÉS ALTO, tendrás la oportunidad de comunicarte con diferentes clientes internacionales. ¿QUÉ OFRECEMOS? Contratación directa por cliente final. Modalidad de trabajo híbrido, con 2 días de teletrabajo. Ubicación en el centro de Madrid, al lado del Santiago Bernabeu. Posibilidades de crecimiento en una gran empresa del sector seguros. Posición estable y de larga duración. Salario entre 50k y 65k, según experiencia aportada y basado en un salario fijo + variable. ¡DA EL PASO PARA COMENZAR TU NUEVA ETAPA PROFESIONAL!

DESCRIPTIONAmazon Web Services (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud spans 99 Availability Zones within 31 geographic regions around the world, with more regions being added every year. If you are interested in a career working in a high growth, fast-paced and Customer focused work environment then AWS may be the right fit for you. The AWS Infrastructure Energy Team (IET) is seeking a results-orientated individual to join in the role of Grid Delivery Manager.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities In this role you will be responsible for delivering large-scale critical HV/ MV grid interconnection projects within EMEA under tight deadlines. The ideal candidate for this role will have high-level technical understanding of critical HV /MV infrastructure projects including substations, cables and overhead lines, with a minimum of 5+ years’ experience in delivering HV & MV infrastructure projects/programs from design to energisation. The candidate will need to possess strong communication skills, and ability to deliver with diverse teams such as design engineering, construction, planning, environmental and real estate teams, to ensure delivery to tight timelines. Stakeholder management and weekly reporting on key project risks & issues at senior management, director and vice president level will be the candidate’s responsibility. The candidate will drive the grid infrastructure delivery program, standardize processes, develop tools for delivery executions and support financial budgeting. About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Madrid, M, ESPBASIC QUALIFICATIONS - Bachelor's Degree in Engineering, Business, Construction and Project Management Professional (PMP) or equivalent - 5+ years of experience in building power substations working with Utilities and understanding their environment and culture. - Possess strong organizational, communication and team building skills; must build strong working relationships, both internally and externally stakeholders. - Ability to self-start and self-motivate in a dynamic environment with experience in analyzing cost/benefit trade-offs across a strategic portfolio with demonstrated ability to operate and thrive with partial information and high levels of ambiguity - Ability to travel up to 20% and International Business experience – an understanding of how to successfully transact business in multiple cultural contexts as well as experience directly managing international teams is a plus. PREFERRED QUALIFICATIONS - Master’s Degree (MBA/MS) preferred. - Experience designing substations or other energy infrastructure. - Experience working for utilities and with or for energy regulators. - Experience with IT infrastructure, data centers and cloud services. - Ability to converse in German, Italian, Swedish or French is advantageous.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Experience managing finance service delivery and meeting SLA targets|Excellent English level is a must. SSC or HQ experience will be a plusImportant multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The selected person will be responsible for guaranteeing that the service being provided by the Financial SSC to each of the group companies is adequate, meets the quality standards defined by the Group, reviews existing processes and proposes process improvements. Improvement of efficiency and productivity of the service provided by the SSC.The ideal candidate will have experience working as a Service Manager/ Process Leader/ Project Manager/ Global Process Owner, or similar, specialized in the financial department of an important multinational group. A person who has worked in the financial department of a multinational group, but who has been directly involved in this type of responsibilities in addition to the day-to-day functions of his position, could also fit. It is essential to have experience working in a multinational company and it would be a plus to have worked in an SSC/ Cluster/ Headquarter. Very high level of English is essential. Hybrid work format. The office is in the center of Madrid.Job SummaryThis pivotal role is integral to the success of the Shared Service Structure and will report directly to the SSC Managing Partner, holding a vital position within the local Senior Management team. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence to SLAs, alignment to the Group Targeting Operating Model, and timely resolutions of escalations, all while maintaining the highest level of customer service while developing lasting customer relationships within the SSC and the Operating Companies.Furthermore, the role entails directing and coordinating the global strategy of the SSC organization in alignment with the Global Target Operating Model, while adhering to set processes, Company Policies and Procedures, and Internal Control compliance. Additionally, this role is responsible for ensuring and continually improving the performance, productivity, and efficiency of the SSC organizational operations through the provision of effective methods and the global strategy.ResponsibilitiesEnsuring that SSC Functional Leads are fully informed about their teams' objectives and service delivery standards, overseeing team performance, and confirming that services meet agreed SLAs.Coordinate and lead monthly service review meetings with each Operating Company in conjunction with other functional leads.Prepare and upkeep service review presentations for each serviced Operating company, ensuring comprehensive coverage of key issues raised and accurate updating of scorecards as required.Liaise with the SSC Operations Director monthly to deliver a consolidated overview list on all SRM meetings held highlighting actions required to remediate issues within a timely mannerPossess a comprehensive understanding of global Key Performance Indicators to enable the SSC to accurately measure its performance and effectively relay feedback provided by the operating companies.Serve as the primary point of contact to manage and promptly resolve escalations received from Senior Management of both operating companies and SSC Central Team.Ensure each functional manager has appropriate capacity to accurately provide the necessary metrics to complete the service decks each month.Provide exemplary customer service to the operating companies, including maintaining customer relationships and swiftly and professionally addressing any concerns or complaints through collaboration with relevant Functional LeadsPossess a comprehensive understanding of all functions serviced by the SSC team, offering appropriate support as directed by business requirementsSupport in ensuring adherence to the Group Target Operating Model across all functions, supporting management efforts for consistent implementation and complianceCompile and document a monthly management pack outlining service achievements and obstacles from both the SSC and Operating Company perspectives, for review by the SSC Central Team.Collating and consolidating key SSC metrics to be part of the presented monthly management pack.Collaborate with the SSC Compliance Manager to discuss significant service issues and deviations to ensure adherence to internal controls across all environmentsCollaborate with the Senior Management team to implement directives from the Central Management team, focusing on deploying strategic plans for efficiency optimization, streamlining operations, and reducing costs.Assist in the development and rollout of Service Management improvements as directed by the SSC Operations Director.Participate in global service meetings convened by the SSC Operations Director, engaging with Service Leads from each SSC to exchange feedback and propose improvement ideas.Facilitate structured training sessions for new processes and tools introduced within the service function to ensure effective implementation and understanding among team members.Remain actively involved and play a pivotal role in all future migrations, ensuring seamless rollout of service delivery processes that are comprehensively understood and aligned by both the SSC and Operating Company.Attend sessions during the migration phase to facilitate a smooth transition into standard service reviews once the migration has stabilized.Proactively monitor application performance, promptly identifying any issues and ensuring appropriate escalation within the business to address poor performance or highlight improvement requirements.Degree in Business, Accounting, or similar.The ideal candidate will have experience working as a Service Manager/ Process Leader/ Project Manager/ Global Process Owner, or similar, specialized in the financial department of an important multinational group.A person who has worked in the financial department of a multinational group, but who has been directly involved in this type of responsibilities in addition to the day-to-day functions of his position, could also fit.Experience in a multinational environment managing and monitoring service levels delivered in the finance department.Demonstrate strong functional expertise and understanding/interest in end-to-end business service and processes.Proven track record in managing service delivery and meeting SLA targets.Strong understanding of SSC operations. It is essential to have experience working in a multinational company and it would be a plus to have worked in an SSC/ Cluster/ Headquarter.Proficient in MS Ecosystem (Excel, PowerPoint, SharePoint, Outlook etc.)Excellent English level is a must.Additional proficiency in Spanish, Dutch, German or French would be a plus.CompetencesAbility to work in a fast-paced environment and prioritize tasks effectively.Excellent analytical skills with the ability to interpret data and identify trends.Proven track-record in successful leadership.Energetic, detailed oriented, able to adhere to deadlines in a timely manner.Strong organizational skills.Strong problem-solving abilities with a proactive approach to addressing issues.Excellent client facing communication skills for negotiation & reconciliation.Confidence in dealing with and building relationships both internally and externally.Commitment to providing the highest level of support and quality.

Buscamos un Delivery Manager con capacidad técnica y de gestión para formar parte de un cliente final del sector seguros ubicado en Madrid Capital, ¿CUÁL SERÁ TU MISIÓN? Será tu responsabilidad liderar y definir técnicamente las iniciativas de transformación del área, gestionar la demanda, asegurar el delivery, gestionar los equipos internos y externos, definir y asegurar la calidad de servicio del área y la gestión de stakeholders. Garantizar la continuidad de negocio en coordinación con el área de sistemas y las distintas áreas verticales, ayudando a resolver los problemas que puedan surgir en el día a día, buscando soluciones estructurales y mejorando los procesos de nuestro mapa de sistemas a medida que se transforma. ¿CÓMO SERÁ TU DÍA A DÍA? Gestionarás al equipo de desarrollo de una de las áreas. Definirás las soluciones técnicas según las peticiones de negocio. Gestionarás el ciclo de vida de los proyectos (toma de requerimientos, definición de alcance, planificación y fechas, delivery en plazos, pruebas, comunicación con negocio, etc.). Liderarás técnicamente las iniciativas de transformación del área. Estarás en contacto con los proveedores, elaborando RFP/RFI, gestionando los entregables y presupuestos. Apoyarás al resto de equipos buscando soluciones estructurales y mejorando los procesos. Serás responsable de asegurar los SLA del servicio. ¿QUÉ TE HARÁ TRIUNFAR EN ESTA POSICIÓN? Experiencia (5+ años) como responsable de equipos de desarrollo, departamento/área o similar. Background tecnológico, experiencia en arquitectura IT y diseño de soluciones, capaz de transformar requisitos y necesidades de negocio en soluciones tecnológicas. Experiencia gestionando proveedores de servicios, control presupuestario y plazos. Experiencia en la gestión de proyectos y en la gestión de equipos multidisciplinares. Experiencia lanzando proyectos a partir de Iniciativas de negocio, en un modelo colaborativo y activando los recursos necesarios dentro de la organización. Experiencia en aplicación de metodologías Agiles. Conocimientos técnicos en Oracle. Se valorará experiencia en Arquitectura .NET, microservicios, Cloud, DevOps, CI/CD y bases de datos. IMPRESCINDIBLE INGLÉS ALTO, tendrás la oportunidad de comunicarte con diferentes clientes internacionales. ¿QUÉ OFRECEMOS? Contratación directa por cliente final. Modalidad de trabajo híbrido, con 2 días de teletrabajo. Ubicación en Paseo de la Castellana, Madrid. Posibilidades de crecimiento en una gran empresa del sector seguros. Posición estable y de larga duración. Salario entre 50k y 65k, según experiencia aportada y basado en un salario fijo + variable. ¡DA EL PASO PARA COMENZAR TU NUEVA ETAPA PROFESIONAL!

Nuestro equipo de Technology Enablement se encuentra en un proceso de expansin y captacin de talento. Tienes inters en desarrollar tu carrera en el mundo Microsoft? Te gustara conocer cmo funciona este gran rea de negocio en KPMG? TE ESTAMOS BUSCANDO! Qu podrs hacer?Liderar y gestionar proyectos tecnolgicos de primer nivel dentro de la plataforma de MSFT.Desarrollar tu carrera profesional en un equipo de trabajo multidisciplinar y asumir retos apasionantes.Mejorar tu formacin y adquirir conocimientos para tu impulso dentro de la firma.Supervisar los servicios prestados a los clientes y garantizar la ptima calidad de entrega.Seguimiento de proyecto y los equipos de trabajo para la priorizacin de proyectos y optimizacin de los recursos.Planificacin de la formacin del equipo de trabajo.Se requiereCapacidad de previsin de riesgos y resolucin de problemas.Experiencia previa como Delivery Manager o puesto similar.Participacin en proyectos tecnolgicos e implantacin de ERP Microsoft.Orientacin a la venta y excelente capacidad de comunicacin.Proactivo, capacidad de toma de decisiones y plantear soluciones constructivas.

Amazon Web Services (AWS) is a comprehensive, evolving, and growing business unit within Amazon.Com which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud spans 99 Availability Zones within 31 geographic regions around the world, with more regions being added every year. If you are interested in a career working in a high growth, fast-paced and Customer focused work environment then AWS may be the right fit for you. The AWS Infrastructure Energy Team (IET) is seeking a results-orientated individual to join in the role of Grid Delivery Manager.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities In this role you will be responsible for delivering large-scale critical HV/ MV grid interconnection projects within EMEA under tight deadlines. The ideal candidate for this role will have high-level technical understanding of critical HV /MV infrastructure projects including substations, cables and overhead lines, with a minimum of 5+ years experience in delivering HV MV infrastructure projects/programs from design to energisation. The candidate will need to possess strong communication skills, and ability to deliver with diverse teams such as design engineering, construction, planning, environmental and real estate teams, to ensure delivery to tight timelines. Stakeholder management and weekly reporting on key project risks issues at senior management, director and vice president level will be the candidates responsibility. The candidate will drive the grid infrastructure delivery program, standardize processes, develop tools for delivery executions and support financial budgeting. About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship Career GrowthWere continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Madrid, M, ESPBasic qualifications - Bachelor's Degree in Engineering, Business, Construction and Project Management Professional (PMP) or equivalent - 5+ years of experience in building power substations working with Utilities and understanding their environment and culture. - Possess strong organizational, communication and team building skills; must build strong working relationships, both internally and externally stakeholders. - Ability to self-start and self-motivate in a dynamic environment with experience in analyzing cost/benefit trade-offs

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionSr. Procurement Delivery Manager - Corporate ServicesRoche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and the challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new environment and deliver on our mission for patients by building new capabilities and creating a more agile organization. Our goal is to improve our ability to deliver on our vision to accelerate Roches goal to bring innovative solutions to patients quickly and efficiently through business and supplier partnerships. If you are excited about driving this change and catalyzing the future in the Corporate Services procurement capability areas likeTravel, Congress Meetings Events, General services capabilities, Finance services, People Culture, the Procurement Delivery Manager - Corporate Services role is for you.This position is part of the Commercial Corporate Services Procurement team reporting to the Procurement Delivery Lead - Corporate Services.What is the Delivery capability?The Delivery capability covers the core procurement activities from category management, strategic and operational sourcing, supplier management, content strategy definition, and execution. The Delivery capability comprises many communities grouping categories of the same value chain or having commonality. The communities are key enablers of strong category expertise while allowing flexibility in the procurement delivery response to the evolving needs of our customers.Your key responsibilities:Serve as a procurement strategist, leveraging in-depth expertise in category management and procurement operations to craft and execute comprehensive, forward-thinking procurement strategies.Mentor cross-functional procurement teams, fostering a culture of continuous improvement, knowledge sharing, and collaborative problem-solving.Function as an integrator, aligning procurement strategies with broader corporate goals and ensuring seamless execution across Travel, Congress Meetings Events, General Services, Finance Services, and People Culture.Drive innovative procurement solutions, embracing content strategy and automation to boost efficiency and stakeholder satisfaction within the corporate services spectrum.Engage with senior stakeholders and suppliers to build strategic partnerships that support Roches mission and procurement objectives.Spearhead complex negotiations and contract management processes, ensuring favorable terms and adherence to Roches standards and ethics.Be the Champion of the implementation of cutting-edge procurement methodologies and tools, keeping Roche at the leading edge of industry practices.Offer thought leadership and insights that contribute to the global procurement community, inspiring a culture of excellence and strategic thinking.Your qualifications and experience:You hold a university degree in Business, Supply Chain Management, or a related field.You have solid experience in global category management, strategic sourcing, complex procurement contracting, and operational category efficiency projects. Extensive procurement experience and deep specific category knowledge and knowledge of adjacent categories.You have strong analytical and project management skills, coupled with a strategic mindset and an aptitude for innovation.You have excellent communication and interpersonal skills, with fluency in English and the capability to influence at all organizational levels.You strive to act as an enterprise thinker and leverage knowledge and expertise to create solutions for business customers by proactively fostering collaboration, including across the procurement network.You speak English fluently.What you get:Great working environment with attractive compensation and rewards package (according to local regulations); Annual bonus payment based on performance; Access to various internal and external training platforms (e.G. Linkedin Learning); Experienced and professional colleagues and workplace that supports innovation; MultipleSavings Plans with Employer Match Companys emphasis on employees wellness and work-life balance ( (e.G. generous vacation days and OneRoche Wellness Days ),Flexible workplace policy; State of art working environment and facilities; And many more that the Talent Acquisition Partner will be happy to talk about!Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading re

Importante Entidad Financiera|Especialista en Gobierno IT-Gestión del ServicioNuestro cliente es una entidad financiera de renombre con una plantilla de más de 500 empleados. La compañía se centra en la prestación de servicios financieros y tecnológicos de alta calidad y está ubicada en Madrid.El/la "Service Delivery Manager" se encargará del gobierno del servicio tecnológico en la entidad en las dimensiones de ejecución, supervisión y excelencia. Así mismo, se encargará de la gestión de los proveedores y de la supervisión de la operación y explotación de los sistemas, verificando el cumplimiento de los procedimientos establecidos.El/a Gestor/a del Servicio deberá asegurar la calidad del servicio proporcionado mediante la administración del catálogo de servicios, la gestión de incidencias, cambios, solicitudes y problemas en colaboración con los distintos equipos de tecnología de la entidad y dando respuesta a los distintos clientes, tanto internos como externos.FuncionesRelativas a la gestión de solicitudes, incidencias y problemas:Acordar y validar el procedimiento para la gestión de solicitudes, incidencias y problemas (Categorización, Nivelde servicio, Aprobación, Seguimiento, Selección de herramienta, …) con los proveedores. Mantener una comunicación ágil y fluida con los involucrados en la gestión de las incidencias Verifica dar conformidad a la resolución global de las solicitudes del servicio e incidencias Relativas a la gestión de cambios: Acordar y validar el procedimiento y asegurar su cumplimiento para la gestión de cambios Asegurar el correcto análisis y documentación por parte de los proveedores de los riesgos asociados a los cambios propuestosActuar como responsable final tanto del Comité de Cambios como del calendario de implantación de cambiosIncentivar y realizar el seguimiento de las mejoras propuestas y acciones de mejora solicitadas a los proveedoresRelativas a gestión de la configuración:Acordar y validar el procedimiento para la gestión de la configuración con los proveedores así como asegurar su cumplimientoAsegurar la correcta gestión del ciclo de vida de los activos (HW y SW) por parte de los proveedoresGarantizar el adecuado reporte a las partes involucradas del estado de la configuración Relativas a gestión de SLAs de negocio:Definir y acordar los SLAs de Medios Tecnológicos con los negociosSupervisar y verificar el cumplimiento extremo a extremo de los SLAs definidosRealizar y presentar los informes regulares del rendimiento del servicio a los diferentes negociosIdentificar los requisitos de servicio, actuales y futuros, y mantenerse informado de las necesidades de negocioRelativas a gestión de la operaciónAsegurar la correcta notificación a las diferentes áreas de servicio cualquier cambio interno que afecte a la operativa de sistemas y subsistemasValidar los informes de seguimiento elaborados por los proveedoresRelativas a gestión de eventosEstablecer la norma global de gestión de eventosAcordar y validar con los proveedores el procedimiento de gestión de eventosSupervisar la correcta integración entre las diferentes herramientas o sistemas para la monitorización de eventos, principalmente contra las herramientas propiedad de la entidadRelativas a gestión de la monitorizaciónColaborar y acordar con los proveedores la definición del sistema (reglas y alertas) de monitorización de aplicaciones, sistemas e infraestructurasSupervisar la correcta integración de las herramientas de monitorizaciónRelativas a gestión de pasos a producciónAsegurar el cumplimiento del procedimiento para la gestión de los pasos a producción por parte de los proveedoresEstablecer y acordar con los distintos involucrados (Infraestructura, Sistemas, Desarrollo, Negocio) el calendario de desplieguesRelativas a gestión de proveedoresSupervisar el cumplimiento de las obligaciones recogidas en los contratos con los proveedoresConsolidar la información (finanzas, cambios contractuales, incidencias y disputas) y realizar los informes ejecutivos sobre el servicio de los proveedores.Acordar el procedimiento de gestión de SLAsNegociar, acordar y modificar los SLAs a cumplir por los proveedores y documentarlos formalmente.Validar el cálculo de las penalizaciones/créditos de servicios realizado por el proveedor, en su casoValidar los informes regulares del servicio proporcionados por el proveedor.El/la "Service Delivery Manager" seleccionado/a deberá cumplir los siguientes requisitos:Formación: Carreras Universitarias STEM (Science, Technology, Engineering, Math). Deseable Ingeniería de Telecomunicaciones o Ingeniería Informática. Se valorarán positivamente las certificaciones específicas de gestión (ITIL, PMP).Experiencia. Al menos 5 años en proyectos y gestión de servicios tecnológicos en el sector financiero. Valorable experiencia técnica previa a la gestión de servicios.Conocimientos funcionales. Experiencia en la gestión de servicios tecnológicos, preferiblemente en el sector financiero. Valorable conocimiento en aplicativos y servicios financieros (pagos, valores, ...)Conocimientos técnicos. Conocimientos y experiencia a alto nivel en infraestructuras y desarrollos tecnológicos. Se valorará muy positivamente el conocimiento y la experiencia en gestión de servicios en las principales plataformas en la nube (Google Cloud, Azure, AWS).Conocimientos de gestión. Experiencia trabajando con las metodologías o estándares que se emplean en la entidad: Scrum, Kanban, Lean, ITIL, PMBOK, y Confluence como herramientas de gestión del servicio.

Service Delivery Manager SAP en Madrid.Perfil buscado (Hombre/Mujer) Garantizar la entrega eficiente de servicios de SAP. Trabajar en estrecha colaboración con los equipos de tecnología para implementar mejoras. Identificar oportunidades de mejora en los procesos de entrega de servicio. Administrar y supervisar el rendimiento del equipo de entrega de servicios. Desarrollar y mantener relaciones sólidas con los clientes internos. Contribuir al desarrollo estratégico del departamento de tecnología. Gestionar la comunicación entre los equipos de proyecto y los clientes. Garantizar la conformidad con las políticas y los procedimientos de la empresa. proyecto internacional career pathEl/la candidato/a seleccionado/a deberá cumplir los siguientes requisitos Título en Informática Telecomunicaciones o campo relacionado. Experiencia demostrable en la gestión de servicios de SAP. Excelentes habilidades de comunicación y gestión de proyectos. Capacidad para trabajar eficazmente en un entorno de equipo. Compromiso con la excelencia en el servicio. Capacidad para resolver problemas y tomar decisiones de manera efectiva.Nuestro cliente es una filial de una reconocida empresa internacional de tecnología y telecomunicaciones. Con varios miles de empleados en todo el mundo la empresa es conocida por su compromiso con la innovación y la excelencia en el servicio. Un salario competitivo de entre 68 000 y 80 000 EUR al año. Un paquete de beneficios valorado en 8 000 EUR. Posibilidad de trabajar en una empresa internacional en la industria de la tecnología y las telecomunicaciones. Una cultura empresarial que valora la innovación y la excelencia en el servicio. Ubicación en Madrid una ciudad vibrante y llena de oportunidades. SAP,