Salario: IT Service Desk en Cataluña

IT Helpdesk en hibrido. Excellent Job Opportunity! At Krell Consulting we are looking for an IT Helpdesk profile to work with one of our most important clients as a Freelance.Description - Vacant Position User Support Team Member Description of Tasks - Provision of ICT Service Desk first line support to end-users.- Provision of user workplace support services Management of desktops laptops printers and other peripherals installation and configuration of software overall end-user support.- Application support.- Collaboration and support of the day-to-day operations of the ICT department.Detailed Tasks - Deployment and configuration of computers.- Resolution of incidents (hardware software).- Handling of service requests.- Escalation of incidents and monitoring of their resolution.- Management of services handled by the user support team (e.g. video conferencing equipment).Requirements Deep knowledge in the following technical areas - Microsoft Windows technologies (Windows 10)- Hardware (desktops laptops Teams MTR devices)- Microsoft M365 Cloud services (Teams OneDrive SharePoint Online)- Microsoft Word- Microsoft Excel- Microsoft Outlook (very important)- Configuration administration and support of desktops laptops printers and other shared resources in a network environment- User administration including aspects related to platform image creation maintenance and updating security and confidentiality- Good organizational and problem-solving skills- Ability to work autonomously and as part of a team- Ability to prioritize and organize work to meet agreed standards and deadlines- Service-oriented attitude- Excellent English oral and written communication skills and ability to interact effectively with Fusion for Energy representativesAdditional Highly Valued Knowledge/Concepts - Networks (IP addressing routing DNS DHCP etc.) Microsoft Active Directory GPOs (Group Policy Objects)4. Delivery of Service - Place Fusion for Energy premises in Barcelona- Working Hours During normal working hours (2 shifts 8am-5pm 9am-6pm)- Mode Hybrid. Teleworking is allowed but only after the probation period (approximately 3 months) and once fully integrated into the team. Mode 50 (one week teleworking one week on-site).If you think you meet the requirements do not hesitate to apply! We will contact you as soon as possible. Windows 10, MS Outlook, MS Teams, One Drive, SharePoint, Networking

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!The Company.Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.The Job.In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your main responsibilities will be: Resolving any IT-related issues of your partners that could occur during their office day Supporting customer via different tools, email and phone Documenting calls on the ticketing tool Escalating problems to the different respective teams Maintaining and improving the customer satisfaction level Communicating to your direct teammates and different departmentsThe Profile. You speak German and English fluently, Spanish is desirable You are interested in learning more about IT You display analytical and systematic problem-solving abilities You possess outstanding communication skills and the mindset of a teamplayer You are reliable and punctualThe Offer. An entry salary of 20.500 39hrs/week in rotating shifts A permanent contract (contrato indefinido) Private health insurance (Sanitas) that includes basic dental care The opportunity to work and grow in an established multinational company with global presence A generous restaurant voucher Fully-paid training Career developement and leadership program opportunities Free language courses in Spanish, French, and English An uplifting and supportive team to become part of

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as Pharmaceutical IT Service Desk Agent will be: In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customers via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departments

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as IT Service Desk Agent will be:Resolving any IT-related issues of your partners (B2B) that could occur during their office daySupporting customer via different tools, email and phoneDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role:You speak French and English fluentlyYou are interested in learning more about ITYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a teamplayerYou are reliable and punctualWhats in it for you?20,535.87 euros gross/year39hrs/week (from Monday to Friday, rotative shifts 8am/8pm)A permanent contractPrivate health insurance (Sanitas) that includes basic dental careThe opportunity to work and grow in an established multinational company with global presenceA generous restaurant voucher (880/year)Fully-paid trainingCareer developement and leadership program opportunitiesFree language courses in Spanish, French, and EnglishAn uplifting and supportive team to become part ofYour Future Company:Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Spain or send us your CV to be considered for other projects or future opportunities.

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!The Company.Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company.The Job.In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your main responsibilities will be:- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customers via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsThe Profile.- You speak German on a native level and English fluently- You are interested in learning more about IT- You are available to work in rotating shifts between 8am and 8pm- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctual The Offer.-Type of Contract: Indefinido- An entry salary of 20.500 gross per year- 40hrs/week in rotating shifts between 8am and 8pm from Monday to Friday- The opportunity to work and grow in an established multinational company with global presence- Fully-paid training- Meal voucher & Private Insurance after 3 months-Private Health Insurance after working for 6 months- Career development and leadership program opportunities- Free language courses- An uplifting and supportive team to become part ofWhat should you expect from living in Barcelona?- The unique experience of an international and diverse culture- A beautiful beach city surrounded by both coastal towns and mountains- Delightful gastronomic experiences of Spanish, Catalan and World cuisines- Quite a dynamic and active urban life where it is difficult to get bored- Sunny days, Mediterranean weather and a relaxed lifestyle- An attractive startup and innovation hub with exciting opportunitiesHi, Im Katharina from Blu Selection. Ill take care of your recruitment process for this position. Feel free to call me at +34932717462 or reach me via LinkedIn.This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your responsibilities and impact asPharmaceutical IT Service Desk Agentwill be:- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customers via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role:- You speak Swedish as a native level and English fluently- You are interested in learning more about IT- You are available to work in rotating shifts between 7am and 7pm- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctualWhat's in it for you?-An entry salary of 20.500 gross per year-39hrs/week inrotating shifts between 7am and 7pm fromMonday to Friday- Private health insurance (Sanitas) that includes basic dental care- The opportunity to work and grow in an established multinational company with global presence-Agenerous restaurant voucher- Fully-paid training- Career development and leadership program opportunities- Free language courses in Spanish, French, and English-An uplifting and supportive team to become part ofYour future company:Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and theAmericas tooffer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdeskteam that works in an interesting project for a major pharmaceuticalcompany.Feel free to check our other opportunitiesin Customer Service in Barcelonaor send us your CV to be considered for other projects or future opportunities.

Hast du eine positive Einstellung mit einer Draufgnger-Mentalitt?Du mchtest mehr ber Kundenzufriedenheit in der IT erfahren?Du mchtest Teil eines weltweit florierenden IT-Unternehmens werden?Gut, dann knnte dies deine Eintrittskarte sein! Deine Aufgaben und dein Einfluss als IT Service Desk Agent sind:Beheben von IT-bezogenen Problemen deiner Partner, die whrend dem Bro Tages auftreten knntenUntersttzung des Kunden ber verschiedene Tools, E-Mail und TelefonAnrufe im Ticketing-Tool dokumentierenEskalation von Problemen an die verschiedenen jeweiligen TeamsAufrechterhaltung und Verbesserung der KundenzufriedenheitKommunikation mit deinen direkten Teamkollegen und verschiedenen Abteilungen Fhigkeiten, Qualifikationen und Interessen, die du bentigst, um in dieser Position erfolgreich zu sein: Du sprichst flieend Deutsch und Englisch, Spanisch ist wnschenswertDu bist daran interessiert, mehr ber IT zu erfahrenDu zeigst analytische und systematische ProblemlsungsfhigkeitenDu verfgst ber hervorragende Kommunikationsfhigkeiten und die Denkweise eines TeamplayersDu bist zuverlssig und pnktlich Was ist fr dich drin?Ein Einstiegsgehalt von 20.50039 Std./Woche in WechselschichtenEin unbefristeter Vertrag (contrato indefinido)Private Krankenversicherung (Sanitas) mit zahnrztlicher GrundversorgungDie Mglichkeit, in einem etablierten multinationalen Unternehmen mit globaler Prsenz zu arbeiten und zu wachsenEin grozgiger RestaurantgutscheinVoll bezahlte AusbildungKarriere Entwicklungs- und Fhrungsprogramm MglichkeitenKostenlose Sprachkurse in Spanisch, Franzsisch und EnglischEin aufbauendes und untersttzendes Team, von dem du Teil werden kannstWas solltest du vom Leben in Barcelona erwarten?Das einzigartige Erlebnis einer internationalen und vielfltigen KulturEine wunderschne Strandstadt umgeben von Kstenstdten und BergenHerrliche gastronomische Erlebnisse der spanischen, katalanischen und internationalen KcheEin ziemlich dynamisches und aktives Stadtleben, in dem es schwer ist, sich zu langweilenSonnige Tage, mediterranes Wetter und ein entspannter LebensstilDein zuknftiges Unternehmen: Unser Kunde ist Europas fhrender unabhngiger Anbieter von IT-Beratungsdienstleistungen. Sie betreiben ein Infrastruktur Operations Center und Group Service Desks in Europa, Sdafrika, Asien und Amerika, um Support in mehr als 30 Sprachen anzubieten. Fr ihr Bro im Zentrum von Barcelona suchen sie neue Mitarbeiter zur Verstrkung ihres IT-Helpdesk-Teams, das in einem interessanten Projekt fr ein groes Luftfahrtunternehmen arbeitet. Die Aufgabe. In dieser Position wrdest du einem multinationalen Team beitreten, das sich der Bereitstellung hochwertiger Support Lsungen fr seine Partner verschrieben hat. Ist dieses Projekt nicht das Richtige fr dich? Schaue dir unsere anderen Mglichkeiten fr Deutschsprachige in Spanien an oder schicke uns deinen Lebenslauf, um fr andere Projekte oder zuknftige Mglichkeiten bercksichtigt zu werden.

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as Pharmaceutical IT Service Desk Agent will be: In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customers via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role: - You speak German on a native level and English fluently- You are interested in learning more about IT- You are available to work in rotating shifts between 8am and 8pm- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctual Whats in it for you: -Type of Contract: Indefinido- An entry salary of 20.500 gross per year- 40hrs/week in rotating shifts between 8am and 8pm from Monday to Friday- The opportunity to work and grow in an established multinational company with global presence- Fully-paid training- Meal voucher & Private Insurance after 3 months-Private Health Insurance after working for 6 months- Career development and leadership program opportunities- Free language courses- An uplifting and supportive team to become part ofThe Company.Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company.What should you expect from living in Barcelona?- The unique experience of an international and diverse culture- A beautiful beach city surrounded by both coastal towns and mountains- Delightful gastronomic experiences of Spanish, Catalan and World cuisines- Quite a dynamic and active urban life where it is difficult to get bored- Sunny days, Mediterranean weather and a relaxed lifestyle- An attractive startup and innovation hub with exciting opportunitiesThis project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as IT Service Desk Agent will be: In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customer via different tools, email, and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsSkills, qualifications, and interests you need to succeed in this role: - You speak German and English fluently, Spanish is desirable- You are interested in learning more about IT- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctualWhats in it for you: - An entry salary of 20.500 - 39hrs/week in rotating shifts - A permanent contract (contrato indefinido)- Private health insurance (Sanitas) that includes basic dental care- The opportunity to work and grow in an established multinational company with global presence- A generous restaurant voucher- Fully-paid training- Career development and leadership program opportunities- Free language courses in Spanish, French, and English- An uplifting and supportive team to become part ofYour Future Company:Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.Feel free to check our other opportunities for German speakers in Spain, or send us your CV to be considered for other projects or future opportunities.

ABOUT USLeica Geosystems, part of Hexagon, is a global organization supporting measurement professionals worldwide. With Head Quarters in Switzerland, Leica Geosystems boasts 200 years' experience in offering products for surveying and geographical measurement as a global market leader for geodetic instruments, sensors, software, and autonomous solutions and has approximately 21k employees in 50 countries.ABOUT THE ROLEPosition based in Barcelona. As an IT Service Operation Engineer, you will manage from our operations centre in Barcelona all issues and requests from all EMEA employees with any IT related issues, ensuring that you provide a high level of support and resolve queries, wherever possible, in a timely manner. You will also be responsible for the installation and maintenance of IT equipment in the EMEA region. It is also vital that you monitor IT security and provide security updates for software and virus protection.DUTIES & RESPONSIBILITIES-Provide remote support from Barcelona to all EMEA countries.-Perform IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT.-Install and configure desktops PCs, laptops, smartphones, and mobile devices with appropriate software applications according to Global IT standards and IT guidelines.-Implement the Global IT policies and procedures-Interacting with internal customers and working collaboratively with them-Liaise with third-party suppliers to ensure services provided are maintained at the highest level-Procure and prepare equipment and provide IT training with regards to the onboarding of new starters-Preparation of reports and interface function for the local management-Phase-in / phase-out of hardware and software and manage the IT inventory-Document and update processes, policies, and guidelines on a regularly base