Salario: IT Service Desk en Barcelona

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!The Company.Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.The Job.In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your main responsibilities will be: Resolving any IT-related issues of your partners that could occur during their office day Supporting customer via different tools, email and phone Documenting calls on the ticketing tool Escalating problems to the different respective teams Maintaining and improving the customer satisfaction level Communicating to your direct teammates and different departmentsThe Profile. You speak German and English fluently, Spanish is desirable You are interested in learning more about IT You display analytical and systematic problem-solving abilities You possess outstanding communication skills and the mindset of a teamplayer You are reliable and punctualThe Offer. An entry salary of 20.500 39hrs/week in rotating shifts A permanent contract (contrato indefinido) Private health insurance (Sanitas) that includes basic dental care The opportunity to work and grow in an established multinational company with global presence A generous restaurant voucher Fully-paid training Career developement and leadership program opportunities Free language courses in Spanish, French, and English An uplifting and supportive team to become part of

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as IT Service Desk Agent will be:Resolving any IT-related issues of your partners (B2B) that could occur during their office daySupporting customer via different tools, email and phoneDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role:You speak French and English fluentlyYou are interested in learning more about ITYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a teamplayerYou are reliable and punctualWhats in it for you?20,535.87euros gross/year39hrs/week (from Monday to Friday, rotative shifts 8am/8pm)A permanent contractPrivate health insurance (Sanitas) that includes basic dental careThe opportunity to work and grow in an established multinational company with global presenceA generous restaurant voucher (880/year)Fully-paid trainingCareer developement and leadership program opportunitiesFree language courses in Spanish, French, and EnglishAn uplifting and supportive team to become part ofYour Future Company:Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Spain or send us your CV to be considered for other projects or future opportunities.

+++ Please apply only if you hold EU citizenship or valid work permit for Spain +++Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!The Company.Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.The Job.In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your main responsibilities will be:- Resolving any IT-related issues of your partners (B2B) that could occur during their office day- Supporting customer via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsThe Profile.- You speak French and English fluently, Spanish is desirable- You are interested in learning more about IT- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctual-You are already located in Barcelona with the paper work needed (SSN + NIE)The Offer.- 18.300 euros gross/year- 39hrs/week (rotative shifts, can include nightshifts)- A fixed term contract for 6 months or long term (obra de servicio) - Private health insurance (Sanitas) that includes basic dental care- The opportunity to work and grow in an established multinational company with global presence- A generous restaurant voucher- Fully-paid training- Career developement and leadership program opportunities- Free language courses in Spanish, French, and English- An uplifting and supportive team to become part ofHi, I'm Lola from Blu Selection. Ill take care of your recruitment process for this position. Feel free to call me at +34 932 719 470 or reach me via LinkedIn.Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!The Job.In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your main responsibilities will be:- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customer via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departments

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your responsibilities and impact as Pharmaceutical IT Service Desk Agent will be:- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customers via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role:- You speak Swedish as a native level and English fluently- You are interested in learning more about IT- You are available to work in rotating shifts between 7am and 7pm- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctualWhat's in it for you?- An entry salary of 20.500 gross per year- 39hrs/week in rotating shifts between 7am and 7pm from Monday to Friday- Private health insurance (Sanitas) that includes basic dental care- The opportunity to work and grow in an established multinational company with global presence- A generous restaurant voucher- Fully-paid training- Career development and leadership program opportunities- Free language courses in Spanish, French, and English- An uplifting and supportive team to become part ofYour future company:Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company.Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.

Hast du eine positive Einstellung mit einer Draufgnger-Mentalitt?Du mchtest mehr ber Kundenzufriedenheit in der IT erfahren?Du mchtest Teil eines weltweit florierenden IT-Unternehmens werden?Gut, dann knnte dies deine Eintrittskarte sein! Deine Aufgaben und dein Einfluss als IT Service Desk Agent sind:Beheben von IT-bezogenen Problemen deiner Partner, die whrend dem Bro Tages auftreten knntenUntersttzung des Kunden ber verschiedene Tools, E-Mail und TelefonAnrufe im Ticketing-Tool dokumentierenEskalation von Problemen an die verschiedenen jeweiligen TeamsAufrechterhaltung und Verbesserung der KundenzufriedenheitKommunikation mit deinen direkten Teamkollegen und verschiedenen Abteilungen Fhigkeiten, Qualifikationen und Interessen, die du bentigst, um in dieser Position erfolgreich zu sein: Du sprichst flieend Deutsch und Englisch, Spanisch ist wnschenswertDu bist daran interessiert, mehr ber IT zu erfahrenDu zeigst analytische und systematische ProblemlsungsfhigkeitenDu verfgst ber hervorragende Kommunikationsfhigkeiten und die Denkweise eines TeamplayersDu bist zuverlssig und pnktlich Was ist fr dich drin?Ein Einstiegsgehalt von 20.50039 Std./Woche in WechselschichtenEin unbefristeter Vertrag (contrato indefinido)Private Krankenversicherung (Sanitas) mit zahnrztlicher GrundversorgungDie Mglichkeit, in einem etablierten multinationalen Unternehmen mit globaler Prsenz zu arbeiten und zu wachsenEin grozgiger RestaurantgutscheinVoll bezahlte AusbildungKarriere Entwicklungs- und Fhrungsprogramm MglichkeitenKostenlose Sprachkurse in Spanisch, Franzsisch und EnglischEin aufbauendes und untersttzendes Team, von dem du Teil werden kannstWas solltest du vom Leben in Barcelona erwarten?Das einzigartige Erlebnis einer internationalen und vielfltigen KulturEine wunderschne Strandstadt umgeben von Kstenstdten und BergenHerrliche gastronomische Erlebnisse der spanischen, katalanischen und internationalen KcheEin ziemlich dynamisches und aktives Stadtleben, in dem es schwer ist, sich zu langweilenSonnige Tage, mediterranes Wetter und ein entspannter LebensstilDein zuknftiges Unternehmen: Unser Kunde ist Europas fhrender unabhngiger Anbieter von IT-Beratungsdienstleistungen. Sie betreiben ein Infrastruktur Operations Center und Group Service Desks in Europa, Sdafrika, Asien und Amerika, um Support in mehr als 30 Sprachen anzubieten. Fr ihr Bro im Zentrum von Barcelona suchen sie neue Mitarbeiter zur Verstrkung ihres IT-Helpdesk-Teams, das in einem interessanten Projekt fr ein groes Luftfahrtunternehmen arbeitet. Die Aufgabe. In dieser Position wrdest du einem multinationalen Team beitreten, das sich der Bereitstellung hochwertiger Support Lsungen fr seine Partner verschrieben hat. Ist dieses Projekt nicht das Richtige fr dich? Schaue dir unsere anderen Mglichkeiten fr Deutschsprachige in Spanien an oder schicke uns deinen Lebenslauf, um fr andere Projekte oder zuknftige Mglichkeiten bercksichtigt zu werden.

+++ Please apply only if you hold EU citizenship or valid work permit for Spain +++Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!The Company.Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.The Job.In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your main responsibilities will be: Resolving any IT-related issues of your partners (B2B) that could occur during their office day Supporting customer via different tools, email and phone Documenting calls on the ticketing tool Escalating problems to the different respective teams Maintaining and improving the customer satisfaction level Communicating to your direct teammates and different departmentsThe Profile. You speak French and English fluently, Spanish is desirable You are interested in learning more about IT You display analytical and systematic problem-solving abilities You possess outstanding communication skills and the mindset of a teamplayer You are reliable and punctual-You are already located in Barcelona with the paper work needed (SSN + NIE)The Offer. 18.300 euros gross/year 39hrs/week (rotative shifts, can include nightshifts) A fixed term contract for 6 months or long term (obra de servicio) Private health insurance (Sanitas) that includes basic dental care The opportunity to work and grow in an established multinational company with global presence A generous restaurant voucher Fully-paid training Career developement and leadership program opportunities Free language courses in Spanish, French, and English An uplifting and supportive team to become part ofHi, Im Marie from Blu Selection. Ill take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as IT Service Desk Agent will be: In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customer via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departments

Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Your responsibilities and impact asPharmaceutical IT Service Desk Agentwill be:- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customers via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role:- You speak Swedish as a native level and English fluently- You are interested in learning more about IT- You are available to work in rotating shifts between 7am and 7pm- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a teamplayer- You are reliable and punctualWhat's in it for you?-An entry salary of 20.500 gross per year-39hrs/week inrotating shifts between 7am and 7pm fromMonday to Friday- Private health insurance (Sanitas) that includes basic dental care- The opportunity to work and grow in an established multinational company with global presence-Agenerous restaurant voucher- Fully-paid training- Career development and leadership program opportunities- Free language courses in Spanish, French, and English-An uplifting and supportive team to become part ofYour future company:Our client is Europes leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and theAmericas tooffer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdeskteam that works in an interesting project for a major pharmaceuticalcompany.Feel free to check our other opportunitiesin Customer Service in Barcelonaor send us your CV to be considered for other projects or future opportunities.

Description: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for German-speaking IT Service Desk (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this roleAs an IT Service Desk on our team, you will:Provide 1st level support to the client workersHandle of IT requests or issues via phone, mail and chat or via self-service portalPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requestsBe accessible and provide a first resolution rate by using internal knowledge databases.Cooperate with client's 2nd level service organizations and external service providersProvide support to client's employees in the operation of user systems and peripheral devices Concentrix + Webhelp is a great match if you:Have a proficient or bilingual level of German and advanced EnglishHave experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantageHave good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and softwareHave an analytical approach to complex issuesHave experience in ITSM ticket systems (ideally in ServiceNow)Knowledge of processes according to ITIL V4 good to haveHave high customer and service orientation and high sense of responsibilityHave a reliable and systematic way of workingAre willing to learn and develop technical and soft skills and to work shiftsHave high motivation and willingness to work in a global team If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week permanent contract: Monday to Friday 08:00 to 17:00 or 11:00 to 19:00Salary 22 000 euros gross/year + up to 2400 euros gross/year in bonusAdditional seniority bonus, 500 euros gross/year after the first 6 months and 1000 euros gross/year after one yearCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes Reimagine the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice.Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002644-1-GERMANY